Posted 14.06.19
Kirona: Further reading
Sandwell Council has been working in collaboration with field service management technology specialist Kirona to undertake a programme of work to overhaul its systems including:
Sandwell was using an alternative back office system to manage repairs and maintenance requests in its back-office.
There were issues with information not synchronising between field-based employees using mobile and the back office, along with ageing legacy mobile hardware that led to frequent downtime.
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