Posted 15.11.17
Housing Ombudsman Service: Article link
The Housing Ombudsman has published a consultation paper seeking views and insight from landlords and residents to help inform its plans for 2018-19.
The paper provides a review of the year 2017-18 up to the end of September, which shows year on year improvement in casework performance including:
As set out in the 2017-18 Business Plan, the Ombudsman's intention is to keep the subscription fee at the same level of £1.25 per unit in 2018-19.
However, the consultation will help identify further improvements to the service within the resources available.
