Posted 25.05.17
Flagship Group: Article link
A pioneering repairs management system has created savings for Flagship Group and reduced the number of calls to its call centre by more than 70,000 since its inception two years ago.
The bespoke system, which was built in-house by Flagship's own software development team in April 2015, has transformed the way the business operates.
'Orbis' enables staff to work more efficiently and effectively, as it provides one central online location to carry out daily tasks such as organising operatives' workloads and ordering materials.
It specifically allows tradespeople to use the system to find details of their repairs and maintenance jobs without having to call into Flagship's call centre. As a result, the average number of calls per day has dramatically fallen from more than 750 (April 2015 - March 2016) to around 500 (March 2016 - March 2017).
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Posted 19.05.17
Kensington & Chelsea TMO: Article link
Kensington & Chelsea Tenant Management Organisation (KCTMO) has become one of the UK's first housing organisations to launch a paid for day-to-day repairs service to its homeowners through its industry-leading Repairs Direct business.
Repairs Direct has been operational since 2013, when it became responsible for all council tenanted properties in the Royal Borough of Kensington and Chelsea.
The move comes after Repairs Direct carried out 22,994 responsive repairs last year, with a tenant satisfaction rating high of 98%. During this time it also carried out 99.7% of all emergency repairs within 24 hours.
Repairs Direct will provide a cost effective and reliable repairs service to all homeowners of the properties it manages on behalf of the Council.
