Posted 16.01.17
Housing Ombudsman: Article link
The Housing Ombudsman Denise Fowler has published a consultation paper on her proposed plans and budget for 2017-18, including the level of subscription fee, plus an update on performance for the current year.
The paper sets out the improvements made to the service this year resulting in significant operating efficiencies.
A key aspect of the plan for next year, informed by feedback already received from landlords and complainants and to be finalised following consultation, is to set a subscription fee of £1.25 per housing unit.
The consultation seeks views on the proposed service, including the balance of activity between casework resolution and sector development, and the fee.