Posted 26.01.17
The Hyde Group: Article link
Connecting with its Customer Services team, the Hyde Group's Southampton-based team is running a trial of new ways of working. The changes aim to make services easier and quicker for customers.
The trial includes:
At the same time, Hyde are introducing a specialist Antisocial Behaviour service to improve the timeliness and expertise of its response to customers experiencing problems.
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Posted 11.01.17
Waltham Forrest Council: Article link
Waltham Forest Council is carrying out a series of loft conversions on council properties across the borough, which will help to beat overcrowding and prevent families from having to move away from their homes.
The loft conversion scheme has been introduced to assist families living in council homes that have been placed on the transfer list as they are living in overcrowded conditions.
The Council have identified around 30 properties that are suitable for improvements as part of the programme.
In order to be considered the property must be a house which is currently occupied by a family that is on the transfer list due to overcrowding, and it must be suitable for a conversion which would resolve all of the overcrowding needs.
Residents are not being charged for the works, other than small increase in rent due to the upgrades being made to their properties.