Section: Information Technology

Pioneering technology trial to boost customer experience and cost efficiency

Posted 28.12.16
Flagship Group: Article link

Flagship, in partnership with a number of local companies, has launched a new pilot project which could transform the way housing providers operate in the future.

The venture involves free Wi-Fi and technology upgrades installed in a block of Flagship Group-owned flats in Ipswich.

The project in its entirety is a first for the region and the housing sector, and is aimed at improving communication with customers, while reducing costs for them and Flagship.

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Too many council websites over-complicating social housing applications

Posted 14.12.16
Digital By Default News: Article link

Too many councils are making it unnecessarily difficult for people seeking social housing to find out if they are eligible and then apply.

There are shining exceptions however, with Dudley and Kirklees councils highlighted in the latest Better Connected survey report.

The survey assessed how well metropolitan district councils performed on the task - 'Find out how to apply for housing' and is the first of 12 service-based surveys in the 2016-17 Better Connected cycle.

KeyFacts

Housing Monthly Diary



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Reporting on December 2016

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