Updated 14.03.16
Our Archives Hub in the Spotlight section of our website provides useful links to interesting articles and announcements from some of the organisations that work with the social/affordable housing sectors.
Click on the organisation's name to visit their Archives Hub.
Thenue drives digital efficiencies with 1st Touch Mobile Working
Thenue Housing Association has introduced mobile workforce technology from 1st Touch.
The software will be used to support the Association's strategy to deliver more services digitally through its mobile operatives.
Initially, these include estate management and tenancy services along with pre and post void inspections.
IT considerations when organisations merge
The social housing sector has seen significant recent change caused by government policies. A recent Inside Housing survey of housing association chief executives found that one in three of the 129 respondents are considering merger to cope with the reduction in revenues that will be experienced by many.
The justification for merger is the creation of larger, but leaner and more efficient businesses that are able to deliver high levels of customer service to tenants at a lower cost.
Although there are concerns that personal service will suffer as a result of organisations becoming larger, many providers are already demonstrating that service can be improved by adopting best practice process and communication methods.
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Altair announces strategic partnership
Altair announced the formation of a strategic partnership with 3C Consultants (3C), one of the largest providers of IT consultancy to the social housing sector.
Altair has a growth strategy to become a 'one-stop shop', able to offer as wide a range of high level professional support services as its housing sector clients require. This new partnership with 3C recognises the increasingly essential part that IT plays in delivering improvement to both financial and service performance.
CT Brief 22
Campbell Tickells' February issue of CT Brief is now available to download.
This issue features articles and debates on a range of topics including:
Kirona enable Riverside to improve customer service
Riverside, one of the leading registered providers of social housing in the UK, managing over 52,000 homes across England and Scotland, has successfully implemented Kirona's Job Manager and Xmbrace DRS software, enabling the Customer Service Centre and Responsive Repairs Teams to deliver improved customer service.
Landlords set out steps to improve efficiency & reduce impacts
The recent climate change agreement in Paris has shown a world appetite for reducing impacts and operating more sustainably. Landlords in the UK have for some time, led on sustainability, reducing emissions and installation of renewables.
Hastoe Housing Association has created this infographic summarising their main accomplishments in several areas of their operations. Their SHIFT accreditation is helping to measure and improve their energy and water efficiency and community engagement.
Substainable Homes' summary explaining some of their work might be of interest.
