Posted 12.09.14
Effective Complaints Handling in Housing Conference
23 October 2014: Central London
Capita Conferences
To ensure continuous improvement in an organisation, it is vital to have an effective complaints handling system in place. Complaints provide valuable information; they are a way to monitor services and enhance future service delivery.
Capita's Effective Complaints Handling in Housing Conference examines how to meet the strategic and operational challenges of delivering an effective complaints handling system.
This conference provides expert guidance on managing and resolving customer complaints effectively in order to satisfy customers, save staff and management time and improve the quality and value for money of your housing service.
Bringing together outstanding practice in customer service and complaint handling, this is an opportunity to gain insight and knowledge on key areas including:
Attend this timely conference will help to benchmark service against other organisations and discover how to maximise learning from complaints, comments and compliments.
Further details and booking arrangements.
Posted 10.09.14
Following the publication of the HCA's independent report by Altair - Cosmopolitan Housing Group: Lessons learned - the Northern Housing Consortium and Altair are holding a one day conference in York on 7 October.
This one-day conference provides an opportunity to explore:
Conference speakers include:
Use this link for further detils.
