Posted 04.12.13
Tenants and residents of West Lancashire Borough Council are to reap the benefits of a new scheme which aims to speed response times to the issues they raise. The Council is working with mobile technology company 1st Touch to introduce a mobile working system for housing officers in its Estate Management Team.
The team was picked to be the first to use the new system because of the wide range of services they deliver across the Council's housing estates, ranging from antisocial behaviour issues, neighbour and boundary disputes to graffiti or fly tipping.
Whilst visiting the estates, the new mobile technology will enable officers to use their Apple i-Pads to access a wealth of information, normally only available back at the office.
This means that they can answer queries from people living in the area, record issues and pass on information to other Council staff immediately, rather than having to wait until they return to their offices. This significantly reduces response times and raises efficiency levels.
1st Touch was chosen as there was an existing integration with the Council's back-office Aareon Housing Management System.
Contact Details - 1st Touch
