Section: Training & Career Progression

Trainer's Notebook

Posted 01.12.13

Collecting Former Tenant Arrears
27th January 2014: London
Chartered Institute of Housing

This course will explore the problems of collecting former tenant arrears and examine ways to ensure efficient recovery. It will also look at ways and means of prevention.

Key issues covered will include:

Looking at what monies may be owed when a tenant leaves and if the strategy for collection should be to cover all, some, or one of these debts.
Considering the challenges involved in collecting former tenants arrears and what needs to be taken account of to achieve a positive outcome.
Thinkink about prevention of former tenant arrears with incentive schemes, having identified the scale of the debt.
Carrying out risk assessments for the above and the setting up and management of the various processes.

Further details and booking arrangements.

__________

Being A Mystery Shopper
30th January 2014: Bristol
TPAS

Resident led approaches to testing services such as mystery shopping are a critical part of the co regulatory approach to providing a customer centred service.

This interactive and hands on course offer clues on the role of the mystery shopper and unravels the practicalities of mystery shopping your landlord.

Issues explored on the course will include:

What mystery shopping actually means.
What the role of the mystery shopper actually is.
The dos and don'ts of being a mystery shopper.
Important protocols in being a good mystery shopper.
Skills that will help in becoming a good mystery shopper.

Further details and booking arrangements.

KeyFacts

Housing Monthly Diary

Reporting on December 2013

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