Posted 15.07.13
A tenant management organisation in East London has achieved national recognition for its pioneering use of SDM's text messaging to keep in touch with residents.
Friday Hill Tenant Management Organisation (TMO) which manages around 1,000 homes in Chingford and Highams Park on behalf of the London Borough of Waltham Forest, won the award for Most Effective Use of Social Media from the National Federation of TMOs.
Over 600 residents have so far signed up for the organisation's text messaging service which enables Friday Hill to communicate information about a range of subjects including local events, repairs appointments, board meetings and changes to welfare reform.
Friday Hill's Director, Jeremy Carson, said:
"since we acquired the SDM text messaging service in February 2012, we have seen an increase in the response rate for the repairs satisfaction survey from 26% to just under 40%, whilst substantially reducing the cost of collecting this data"
"We previously spent an estimated £4,000 a year on mailing out repairs satisfaction questionnaires but the texting service has reduced this down to just over £100 a year. For a small organisation like ours, that's a very significant saving."
The text messaging services is provided by SDM Housing Software, who have been Friday Hill's software partners since 1998.
