[KF] The Tenant Services Authority (TSA) has launched a new free web portal, which will enable all tenants, by simply entering their postcode, to compare the performance of housing associations in their area.
The web portal contains six pieces of information tenants have told the TSA they would find useful:
TSA Chief Executive Peter Marsh said:
"We have received lots of feedback from tenants who find it difficult to compare landlord performance. The portal will enable them to hold their landlord to account by giving them information to ask questions about their landlord's performance and how it compares to others in their area.
"It provides tenants with an easy-to-use, free tool to ask landlords to explain where their performance is out of line with their neighbours' and what can be learnt for from better performers to improve services for all tenants.
"The portal will also be an essential tool to aid stock rationalisation. Councillors and housing association board members can now see how many homes are owned by each landlord in each local authority, which should help providers ask further questions on who is best placed to own and manage homes to deliver the best service to tenants in each locality."
By opening up accountability and transparency, the portal also illustrates the need for improvement for some housing associations. For example, there continues to be a significant difference between those landlords achieving the highest and lowest satisfaction ratings from their tenants - with up to a 25% difference between those in the top and bottom 10% of performance.
Access to the portal is via the TSA website - www. tenantservicesauthority.org. No logins, passwords or subscriptions are needed to access the information.
Website to Compare Performance of Associations
The Midland Heart website is now enabled with BrowseAloud. This means the content can be read out loud to those visiting it.
BrowseAloud helps any website visitor who requires online reading support. This includes those with learning difficulties such as dyslexia, mild visual impairments and those with English as a second language.
Once a visitor downloads BrowseAloud it can do the following:
To visit the Midland Heart website click here.