IBS OPENSystems launched its latest version of OPENContractor incorporating GPS tracking software. The solution optimises mobile working operations and helps housing providers to meet the requirements of the Decent Homes Standard.
The latest additional module for OPENContractor offers Web Monitoring and Tracking and contains GPS technology. This allows office-based staff to track the entire mobile workforce in real-time - simply through logging on to their PC.
Through having access to the mobile workforce's whereabouts, housing providers can allocate mobile workers to repairs quickly and efficiently, as jobs can be instantly assigned based on the proximity of workers to the location of maintenance requests.
Mobile workers in turn benefit from greater security, which is particularly important for lone workers. As well as being tracked by colleagues at a central location, their mobile handsets are equipped with alarms, which they can activate at a touch of a button.
IBS OPENContractor also boasts a further three new modules:
Hackney Homes, the arm's-length management organisation set up by Hackney Council, is to overhaul its entire IT operation, following a shared risk and reward £1.9million agreement with Civica.
Through its Universal Housing and Servitor solutions, Civica will deliver new contact centre software, online services, workflow systems, mobile working and home working facilities that will transform Hackney Homes' approach to resident service over the next two years.
By agreeing a shared risk and reward approach, Civica is committed to work with Hackney Homes to ensure that the implemented changes deliver measurable improvements in service delivery and efficiency. Along with improved customer satisfaction scores, success will be measured by improvements in Hackney Homes Audit Commission star rating.
The incumbent systems will be replaced with:
